FAQ

If you have any questions that aren’t answered below, just contact us at info@thewardrobeflip.com

What is my size?!

What is my size?! Well, that is the challenge of shopping online. We are happy to assist you in this process.

When we are drawing our patterns, we use the ‘standard size chart’ for the female body. We know only too well that every body is different, so don’t be afraid of the measuring tape! For each design we made a detailed illustration of measurements for each part of the garment. Hopefully this will give you a good idea of your size and fit. You can find the measurements on every product page.

Need any assistance? Feel free to contact us via info@thewardrobeflip.com. And yes, it’s also possible to drop by our studio in Eindhoven to try on some items! Just send an email to make an appointment.

Do you have any specific requests, for example a longer or shorter length? Order tailor-made, so we can figure out how to help you in the most ‘fitting’ way.

Can I show you what I’ve made?

Of course! We love to see what you made! Use #thewardrobeflip to share on Instagram or email us at info@thewardrobeflip.com

Do you ship to ...?

Yes, we ship worldwide!

What are the shipping costs?

Zone 1: The Netherlands
Shipping Time: 3-5 business days
Cost: €7 (free on orders over 150 euro)

Zone 2: Western Europe
Shipping: 7-10 business days
Cost: €14 (free on orders over 250 euro)

Zone 3: Rest of the world
Shipping: 7-20 business days
Cost: €23 (free on orders over 250 euro)

 

When does my order ship?

We ship on Mondays, Wednesdays and Fridays, except for holidays. You will receive an email with a track & trace code once your order is shipped. Good to know: sometimes these emails end up in your spam folder.

Can I return my order?

Yes, you can return an(y) item/items if you change your mind. Return-shipping costs are at your own expense. Please email us within 7 days of receipt. You can find more information here. Digital items and gift cards can not be returned.

What do you mean by 'Made by order'?

At The Wardrobe flip we don’t like fast fashion. Really, really don’t. We think it’s unnecessary and wasteful to change your collection every season, only to throw out all the old stuff. That’s why all our designs are evergreens. The designs and patterns are pre-made, so we just don’t keep a big warehouse full of stock. This also gives us the opportunity to change up the fabrics and colors once in a while.

As soon as you place a ‘Made by order’, we start making the garment(s) in your order. We like to take time to produce your order with care. It takes about 2 to 3 weeks before it is shipped. You can recognize these items by the orange label in the webshop.

Yes, 2 to 3 weeks plus shipping is way longer than your average online fashion store. But if you order with us, you get involved in the process. Along the way you will get an update by email of the ‘making-of’ your items – with pictures! At least now you’ll know for sure who made your clothes and how they did it.

Can you make custom sizes?

Nobody is average, of course. Maybe you have a short upper body or long legs, and you’re hesitant to order a standard size. We understand! That is why it’s also possible to place a ‘Made by order’ with custom tailor-made.

Do you hire interns?

Yes, we love having interns at The Wardrobe Flip! You can send your resume including a short introduction about yourself to info@thewardrobeflip.com. We’ll get back to you as soon as possible. Je mag je CV en motivatiebrief ook in het Nederlands naar ons sturen!

Can I collaborate with you?

We love to collaborate with artists! You can always send us an email with a clear proposal to info@thewardrobeflip.com.